{"id":1635,"date":"2020-01-02T09:00:59","date_gmt":"2020-01-02T01:00:59","guid":{"rendered":"https:\/\/tcdevel.globalcloudservers.com\/2020\/01\/02\/traxcomm-2019-customer-satisfaction-survey-results-prospect\/"},"modified":"2020-10-14T01:37:45","modified_gmt":"2020-10-13T17:37:45","slug":"traxcomm-2019-customer-satisfaction-survey-results-prospect","status":"publish","type":"post","link":"https:\/\/traxcomm.com.hk\/zh-hant\/2020\/01\/02\/traxcomm-2019-customer-satisfaction-survey-results-prospect\/","title":{"rendered":"TraxComm 2019 Customer Satisfaction Survey Results &#8211; Prospect"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1635\" class=\"elementor elementor-1635 elementor-89\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-93d7186 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93d7186\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-577bff0\" data-id=\"577bff0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36a07be elementor-widget elementor-widget-image\" data-id=\"36a07be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"328\" src=\"https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2020\/07\/2019-customer-survey-1.jpg\" class=\"attachment-full size-full wp-image-1086\" alt=\"\" srcset=\"https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2020\/07\/2019-customer-survey-1.jpg 1200w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2020\/07\/2019-customer-survey-1-300x82.jpg 300w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2020\/07\/2019-customer-survey-1-1024x280.jpg 1024w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2020\/07\/2019-customer-survey-1-768x210.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad1884 elementor-widget elementor-widget-text-editor\" data-id=\"4ad1884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOur Customer Satisfaction Survey is conducted online every year. Key highlights of the 2019 survey results are as follows.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fcdd06 elementor-widget elementor-widget-heading\" data-id=\"6fcdd06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2019 Survey Highlights\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f273b7 elementor-widget elementor-widget-text-editor\" data-id=\"2f273b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Overall Customer Satisfaction<\/strong> achieves a high rating at 5.0, similar to 2018 and 2017. (1 \u2013 worst, 6 \u2013 best)<\/p><p><strong>\u201cService Reliability\u201d<\/strong> and \u201cProduct Pricing\u201d are ranked the two most important service attributes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52171b4 elementor-widget elementor-widget-image\" data-id=\"52171b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"578\" src=\"https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2020\/07\/2019-customer-survey-2.jpg\" class=\"attachment-full size-full wp-image-1088\" alt=\"\" srcset=\"https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2020\/07\/2019-customer-survey-2.jpg 1200w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2020\/07\/2019-customer-survey-2-300x145.jpg 300w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2020\/07\/2019-customer-survey-2-1024x493.jpg 1024w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2020\/07\/2019-customer-survey-2-768x370.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fe8875 elementor-widget elementor-widget-text-editor\" data-id=\"8fe8875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ratings of the four key areas of expertise, <strong>\u201cQuality of Sales Personnel\u201d<\/strong>, <strong>\u201cQuality of Service Provisioning\u201d<\/strong>, <strong>\u201cService Reliability\u201d<\/strong> and <strong>\u201cAfter-sales Support\u201d<\/strong> all remain high consistently. As regards individual service parameters, it is worth mentioning that rating of \u201cResponse Time of Sales Process\u201d is extraordinary as it reaches 5.0 and has seen steady improvements over the past three years.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f161a7 elementor-widget elementor-widget-heading\" data-id=\"3f161a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The TraxComm Commitment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa0ec69 elementor-widget elementor-widget-text-editor\" data-id=\"fa0ec69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>TraxComm is committed to satisfying customers\u2019 needs by delivering unparallel services. Most importantly, we will continually strive to provide better services across different areas now and into the future.<\/p><p>We would like to thank our customers for taking time to complete the survey, providing us with valuable information for growth and improvements.<\/p><p>May we take this opportunity to wish everyone a happy and prosperous 2020!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Customer Satisfaction Survey is conducted online every year. Key highlights of the 2019 survey results are as follows.<\/p>\n","protected":false},"author":1,"featured_media":1086,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ngg_post_thumbnail":0,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-1635","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-13"],"aioseo_notices":[],"publishpress_future_action":{"enabled":false,"date":"2026-05-05 03:55:21","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/traxcomm.com.hk\/zh-hant\/wp-json\/wp\/v2\/posts\/1635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/traxcomm.com.hk\/zh-hant\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/traxcomm.com.hk\/zh-hant\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/traxcomm.com.hk\/zh-hant\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/traxcomm.com.hk\/zh-hant\/wp-json\/wp\/v2\/comments?post=1635"}],"version-history":[{"count":0,"href":"https:\/\/traxcomm.com.hk\/zh-hant\/wp-json\/wp\/v2\/posts\/1635\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/traxcomm.com.hk\/zh-hant\/wp-json\/wp\/v2\/media\/1086"}],"wp:attachment":[{"href":"https:\/\/traxcomm.com.hk\/zh-hant\/wp-json\/wp\/v2\/media?parent=1635"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/traxcomm.com.hk\/zh-hant\/wp-json\/wp\/v2\/categories?post=1635"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/traxcomm.com.hk\/zh-hant\/wp-json\/wp\/v2\/tags?post=1635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}