{"id":1838,"date":"2021-01-01T09:00:52","date_gmt":"2021-01-01T01:00:52","guid":{"rendered":"https:\/\/websiteuat.traxcomm.hk\/?p=1838"},"modified":"2021-06-24T23:40:07","modified_gmt":"2021-06-24T15:40:07","slug":"traxcomm-2020-customer-satisfaction-survey-results","status":"publish","type":"post","link":"https:\/\/traxcomm.com.hk\/zh-hans\/2021\/01\/01\/traxcomm-2020-customer-satisfaction-survey-results\/","title":{"rendered":"TraxComm 2020 Customer Satisfaction Survey Results"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1838\" class=\"elementor elementor-1838 elementor-1837\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-93d7186 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93d7186\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-577bff0\" data-id=\"577bff0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36a07be elementor-widget elementor-widget-image\" data-id=\"36a07be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"529\" src=\"https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2021\/06\/202101-news-1.jpg\" class=\"attachment-full size-full wp-image-1841\" alt=\"\" srcset=\"https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2021\/06\/202101-news-1.jpg 1200w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2021\/06\/202101-news-1-300x132.jpg 300w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2021\/06\/202101-news-1-1024x451.jpg 1024w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2021\/06\/202101-news-1-768x339.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad1884 elementor-widget elementor-widget-text-editor\" data-id=\"4ad1884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tAs 2020 is ending, we are pleased to announce the results of our annual Customer Satisfaction Survey. Despite the difficulties impacted by COVID-19 this year, our survey has received encouraging feedback with considerable improvement across all service categories.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fcdd06 elementor-widget elementor-widget-heading\" data-id=\"6fcdd06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2020 Survey Highlights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f273b7 elementor-widget elementor-widget-text-editor\" data-id=\"2f273b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<strong>Overall Customer Satisfaction<\/strong> achieves a high rating at 4.9, similar to 2019 and 2018. (1 \u2013 worst, 6 \u2013 best)\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52171b4 elementor-widget elementor-widget-image\" data-id=\"52171b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1073\" height=\"780\" src=\"https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2021\/06\/202101-news-2.jpeg\" class=\"attachment-full size-full wp-image-1844\" alt=\"\" srcset=\"https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2021\/06\/202101-news-2.jpeg 1073w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2021\/06\/202101-news-2-300x218.jpeg 300w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2021\/06\/202101-news-2-1024x744.jpeg 1024w, https:\/\/traxcomm.com.hk\/wp-content\/uploads\/2021\/06\/202101-news-2-768x558.jpeg 768w\" sizes=\"(max-width: 1073px) 100vw, 1073px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fe8875 elementor-widget elementor-widget-text-editor\" data-id=\"8fe8875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Scorings of our four key areas of expertise, namely <strong>Quality of Sales Personnel, Quality of Service Provisioning, Service Reliability, and After-sales Support<\/strong>, all remain high consistently, in addition to a moderate rise over last year\u2019s result.<\/p>\n<p>Marked improvement is shown in two particular categories: <strong>Fault Management Satisfaction in Network Operations Centre, and Response Time Satisfaction in TraxComm\u2019s Engineering Team<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f161a7 elementor-widget elementor-widget-heading\" data-id=\"3f161a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The TraxComm Commitment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa0ec69 elementor-widget elementor-widget-text-editor\" data-id=\"fa0ec69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We are committed to continually building trust and loyalty with our customers in the sales and marketing prospective and enhancing customer experience and network reliability in the engineering prospective.<\/p>\n<p>We would like to take this opportunity to sincerely thank our esteemed customers for your unwavering support over the years, and we are especially grateful for your taking time to complete the survey.  <\/p>\n<p>Our best wishes to you all for a happy, healthy and prosperous 2021!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b52a07c elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b52a07c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xl\" href=\"https:\/\/ogd.a5c.myftpupload.com\/contact-us\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>As 2020 is ending, we are pleased to announce the results of our annual Customer Satisfaction Survey.<\/p>\n","protected":false},"author":1,"featured_media":1841,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ngg_post_thumbnail":0,"footnotes":""},"categories":[14],"tags":[],"class_list":["post-1838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-14"],"aioseo_notices":[],"publishpress_future_action":{"enabled":false,"date":"2026-06-03 03:02:02","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/traxcomm.com.hk\/zh-hans\/wp-json\/wp\/v2\/posts\/1838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/traxcomm.com.hk\/zh-hans\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/traxcomm.com.hk\/zh-hans\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/traxcomm.com.hk\/zh-hans\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/traxcomm.com.hk\/zh-hans\/wp-json\/wp\/v2\/comments?post=1838"}],"version-history":[{"count":2,"href":"https:\/\/traxcomm.com.hk\/zh-hans\/wp-json\/wp\/v2\/posts\/1838\/revisions"}],"predecessor-version":[{"id":1853,"href":"https:\/\/traxcomm.com.hk\/zh-hans\/wp-json\/wp\/v2\/posts\/1838\/revisions\/1853"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/traxcomm.com.hk\/zh-hans\/wp-json\/wp\/v2\/media\/1841"}],"wp:attachment":[{"href":"https:\/\/traxcomm.com.hk\/zh-hans\/wp-json\/wp\/v2\/media?parent=1838"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/traxcomm.com.hk\/zh-hans\/wp-json\/wp\/v2\/categories?post=1838"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/traxcomm.com.hk\/zh-hans\/wp-json\/wp\/v2\/tags?post=1838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}